Professional Service Automation (PSA) is software designed to assist professionals in improving the quality and profitability of their services by automating resource management and daily operations.
Organizations can use the Professional Service Automation (PSA) software and RMM tools to track the services, resources, and billable time for every project. Typically, a professional service automation tool consists of:
• CRM and ERP features
Functionalities related to accounting; project planning and work breakdown structure (WBS); time management and assistance; and industry-specific features
Organizations that offer business services such as legal, financial, accounting, engineering consulting, information technology, architectural, and design services, among others, typically use PSA.