Salesforce Agentforce Specialist Exam Questions and Answers

by Cert007 on Mar 18th, 2025 08:39 AM

The Salesforce Agentforce Specialist credential represents a comprehensive certification program specifically tailored for professionals responsible for managing and implementing Agentforce solutions within their respective organizations. This prestigious certification serves as a formal validation of your advanced expertise in leveraging Agentforce capabilities, configuring the Salesforce Platform effectively, and implementing cutting-edge generative AI solutions to drive enhanced business performance and elevate customer engagement across multiple touchpoints. Through this certification, professionals demonstrate their ability to harness the full potential of Agentforce technologies while maintaining alignment with organizational objectives and industry best practices. To support candidates in their certification journey, Cert007 provides an extensive collection of the most current Salesforce Agentforce Specialist Exam Questions and Answers, carefully curated and regularly updated to ensure candidates are well-equipped to successfully navigate and pass the certification examination.

Who Should Take the Salesforce Agentforce Specialist Exam?
This certification is ideal for professionals working with Agentforce and AI-driven automation within Salesforce. If you fall into any of the following categories, this exam is a great fit for you:
- Salesforce Administrators responsible for configuring and maintaining Agentforce.
- AI Specialists integrating generative AI into Salesforce workflows.
- Consultants and Developers designing and implementing Agentforce-powered solutions.
- Business Leaders and Strategists seeking to optimize AI-driven customer service and sales automation.

Achieving this certification proves your ability to leverage Agentforce for improving sales, customer service, and overall business efficiency.

Salesforce Agentforce Specialist Exam Overview
Before diving into preparation, let’s go over the key exam details:
Total Questions 60 multiple-choice + up to 5 unscored questions
Time Duration 105 minutes
Passing Score 73%
Registration Fee Free (First attempt under AI for All initiative)
Retake Fee USD 100 (+ applicable taxes)
Exam Delivery Online proctored or in-person at a testing center
Reference Materials No hard-copy or online resources allowed
Prerequisites None

Salesforce Agentforce Specialist Exam Outline
The exam evaluates candidates on five primary domains, with different weightages assigned to each section:
1. Prompt Engineering (30%)
This section focuses on designing, managing, and executing AI prompts within Agentforce.
You should be able to:
✔ Identify when to use Prompt Builder based on business needs.
✔ Determine the correct user roles for managing and executing prompt templates.
✔ Recognize key factors for creating an effective prompt template.
✔ Understand grounding techniques and their applications in different scenarios.
✔ Follow the correct process to create, activate, and execute prompt templates.

2. Agentforce Concepts (30%)
This section covers fundamental Agentforce functionalities and management.
You should be able to:
✔ Explain how Agentforce works, including its reasoning engine.
✔ Utilize standard and custom topics, agent actions, and automation tools.
✔ Monitor agent adoption rates and user engagement.
✔ Manage user security and access controls for Agentforce.
✔ Test agents using the Testing Center before deployment.
✔ Successfully deploy an agent from a sandbox environment to production.

3. Agentforce and Data Cloud (20%)
This section focuses on how Agentforce integrates with Salesforce Data Cloud to enhance AI responses.
You should be able to:
✔ Improve agent response accuracy using the Agentforce Data Library.
✔ Utilize retrievers in Data Cloud to provide contextually relevant AI-generated answers.

4. Agentforce and Service Cloud (10%)
This section evaluates Agentforce’s role in customer service and support automation.
You should be able to:
✔ Build AI-powered agents that answer questions using Knowledge articles.
✔ Connect an agent to Salesforce digital channels, such as chat, messaging, or email.
✔ Choose the correct generative AI feature in Agentforce for Service Cloud scenarios.

5. Agentforce and Sales Cloud (10%)
This section focuses on how Agentforce enhances sales productivity and automation.
You should be able to:
✔ Identify the right generative AI features in Agentforce for Sales Cloud applications.
✔ Understand when to use Agentforce Sales Agents, such as Sales Development Representatives (SDRs) and Sales Coaches, to optimize lead generation and conversion.

Best Study Resources for the Salesforce Agentforce Specialist Exam
To prepare effectively for the Salesforce Agentforce Specialist exam, consider using the following study resources:
✅ Salesforce Trailhead Modules – The Cert Prep: Agentforce Specialist module includes interactive lessons, hands-on exercises, and flashcards to help you master key concepts.
✅ Salesforce Help Documentation – Explore official Agentforce implementation guides and Salesforce documentation for in-depth knowledge of platform capabilities.
✅ Cert007 Practice Questions – Access the latest exam questions and answers from Cert007 to simulate real test scenarios and improve retention.
✅ Trailblazer Community & Study Groups – Join Salesforce Trailblazer Community forums and Agentforce study groups to discuss key topics and gain insights from certified professionals.
✅ Mock Exams & Practice Tests – Take full-length mock exams to get familiar with the exam format, time constraints, and question difficulty.
✅ Salesforce Release Updates – Stay updated on the latest features and enhancements in Salesforce to ensure your knowledge aligns with the most current exam content.

Final Thoughts
The Salesforce Agentforce Specialist certification is an essential credential for professionals looking to implement AI-powered automation in their sales and service processes. By mastering prompt engineering, data integration, and agent management, you can enhance your expertise in Salesforce’s AI-driven tools and gain a competitive edge in the evolving digital landscape.

Be sure to leverage practice exams, study guides, and Trailhead resources to maximize your chances of passing the exam on your first attempt!